Process optimization through integration of key systems of a client from the leasing industry
A project in a nutshell
The core business of the client was the financing of a wide range of items, ranging from passenger cars and trucks to office equipment and production halls. The value of these items often reached millions and they were handled by a highly specialized team. Financing was provided under leasing or loan agreements, whereas insurance was previously outsourced to external companies.
As a result of business decisions, the client resolved to entrust insurance services to a dedicated internal company. Our company, with many years of experience in the insurance market, was selected to provide a system that would primarily integrate various solutions, automate processes, meet sales and reporting requirements and also make it possible to present an insurance offer already at the stage of initial talks with a customer.
INDUSTRY
Insurance
PRODUCT
VSoft Insurance Platform
- Analysis of leasing, insurance, reporting and other processes in the organization
- Implementation of appropriate integrations and optimization of the data flow.
Our client
Our client is one of the leading leasing institutions in Poland. It has been operating in the market for more than 25 years. It offers financing in the form of leasing and loans, supporting enterprises of all sizes – from small and medium-sized companies to the largest companies in the market. The financing covers vehicles, IT hardware, machines, equipment and investments. In response to market needs and the development of its leasing business, the company has expanded its offering to include motor and property insurance, ensuring better asset protection and providing comprehensive support to its clients.
Challenges
Longer lead time in connection with the preparation of the offer by an external company.
No impact on policy coverage and limited possibilities of upselling products.
High insurance handling costs and minimal profit from policy sales.
Lack of an internal insurance agency and a suboptimal flow of data.
How did we help our client?
Key stages of the project
01
Concept of functionality
Development of a detailed concept of the system, taking into account the needs of the client, key functionalities and future development opportunities.
02
Business scenarios
Preparation of key business scenarios, from the sale of an item to the conclusion of an insurance agreement.
03
System integration
Integration of the insurance system with the existing leasing system which had been supporting the financing agreements.
04
New functions
Introduction of a function generating offers and recalculations, as well as issuing policies and operations directly from the leasing system.
05
Extended integration
Integration with additional systems of the client, such as the archive of documents, eBOK and the reporting system.
Solution
As part of conceptual work, we prepared intelligible diagrams both for the topic-specific teams and the technical teams, which made it easier for everyone to understand the project. A detailed plan was created and divided into stages.
Using an API, we developed methods that made it possible to perform an integration with a leasing system, eliminating the need to manually enter data for calculations. When data were supplemented in the leasing system, it automatically generated calculations in the insurance system. We also made it possible to have policies issued directly from the leasing system, minimizing manual entry of data by employees of the insurance agency
The next stages of the project included integration of the insurance system with other customer systems, which improved the quality of data and ensured its automatic flow, e.g. after issue or settlement of a policy.
Thanks to the reporting system, data were presented on dashboards on an ongoing basis and insurance proposals – both for new policies and renewals – were automatically sent to the customer portal.
What results has the client achieved?
Check the most important benefits resulting from the implementation
Process automation
Automatic generation of offers and automatic issue of policies has significantly reduced customer service time and eased workloads for employees of the insurance agency.
Better access to data
Integration with the archive of documents and with the central repository has provided a full insight into the documentation of customers.
Increased sales efficiency
Thanks to integration with the reporting system and eBOK, sales results were monitored on a continuous basis and offers reached customers faster, which has increased sales and improved the quality of service.
Key conclusions
Integration of systems improves the quality of data and eliminates errors.
Automation reduces workload of employees and boosts efficiency.
Integrated systems strengthen the operational coherence of the organization.
Faster exchange of data speeds up customer service and increases the efficiency of sales.
Advanced data analysis facilitates preparation of personalized offers.
Additional materials
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Case study
Standardization and optimization of the sales process in a leasing company
The standardization and optimization of the sales process in a leasing company eliminated manual data entry and reduced the time required to prepare offers. Automation enabled one-time data entry, automatic comparison of insurance offers, and the sale of additional products with a single click. The system streamlined premium calculations, policy issuance, and reporting. See how the implementation improved efficiency and increased sales.
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